How Self-Service Travel Became Another Unpaid Job for TravelersHow Self-Service Travel Became Another Unpaid Job for TravelersHow Self-Service Travel Became Another Unpaid Job for Travelers
USA TODAY Network / ReutersJudy Williams’ recent flight from Seattle to Billings, Montana, was a painful lesson in self-service fatigue. She stood in two lines at the airport to drop a single checked bag. Then the machine rejected it — again and again. The insult wasn’t the glitchy kiosk. It was the three employees nearby who ignored her. “They were engaged in a personal conversation and hugging,” said Williams…